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Help Center


Shipping & Delivery

How long will my order take to be delivered?

How can I track my order?

When will my tracking information appear?

Why can't I track my order on your website?

Why is my shipment status unchanged?

Why didn't my shipment come in one package?

Payment Method

How can I pay for my order?

Which currencies do you accept?

My discount code didn't work! What gives?

Ion Pure Detox FAQ

How often should I use the Ion Pure™ detox?

What are the main benefits of the Ion Pure™ detox device?

Who can safely use the Ion Pure™ detox?

What can I expect to feel after an Ion Pure™ foot bath session?

I've heard mixed things about the color change. Is the water change SOLELY from the detox process?

How big is the professional foot tub? Can I use my own?

How often can I do my sessions?

How long do the sessions take?

Is this a medical device, can it cure my illness?

How do I preserve and clean the array?

How long will the array last?

Why do my feet tingle?

Is my array broken if it does not produce bubbles?

I purchased your Ion Pure, but I didn't get the e-book! Where is it?


What is Gear Elevation doing to keep employees safe?

Is Gear Elevation operational during the COVID-19 lockdown?

Are there any shipping delays due to COVID-19?

Is shipping more expensive now?

Is it safe to receive packages?

What should I do?

Shipping Method

How do you ship, and what is the price?

Why didn't my shipment come in one package?